218i Privacy Policy — How We Protect Your Information
This policy explains how 218i collects, uses, stores, and protects the personal information of our users in Malaysia. Please read this document carefully in its entirety. Continued use of the platform indicates that you understand and agree to this privacy policy.
Information We Collect
When you register and use the 218i platform, we collect certain categories of information to ensure our services run smoothly and securely. This information is collected directly from you or automatically as you use our platform.
Account & Personal Information
Including your full name, email address, phone number, date of birth, and any other information provided during registration. This information is used to verify your identity and manage your account.
Device & Browser Information
When you access 218i from a smartphone, tablet, or computer, we may collect technical information such as device type, operating system, browser version, IP address, and language settings. This information helps us optimise the user experience across different devices.
Payment & Transaction Information
All transactions on the 218i platform are conducted in Malaysian Ringgit (RM). We record transaction details including deposit amounts, withdrawals, and betting history. However, bank card or payment account information is processed directly by authorised third-party payment providers — we do not store your full card numbers or banking passwords.
Platform Usage & Activity Data
We record information about how you use the platform — including games played, session duration, navigation clicks, and settings preferences. This data is used to improve the user experience and provide more relevant game recommendations tailored to you.
Why We Use This Information
218i uses the information collected for clearly defined and legitimate purposes only. We will not use your data for any purpose not stated in this policy without prior notice.
- Verifying user identity and eligibility during registration and login.
- Processing deposits, withdrawals, and transactions in Malaysian Ringgit (RM) securely.
- Providing effective customer support whenever you reach out to us.
- Sending important notifications related to your account, security, or policy updates.
- Tailoring offers and promotions based on your usage patterns on the platform.
- Complying with legal requirements and regulations applicable to the platform's operations.
- Detecting and preventing fraud, account misuse, or suspicious activity.
Cookie Usage & Tracking
The 218i platform uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyse usage patterns on an aggregate basis. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies We Use
- Session Cookies: Used to maintain your login session and ensure a seamless experience throughout your active session. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Storing your language settings, display preferences, and other account customisations you have configured.
- Analytics Cookies: Helping us understand how users interact with the platform so we can continuously improve our services.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the platform.
Data Storage, Security & Sharing
Your Data Security
218i implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. This includes the use of SSL encryption protocols for all data communications between your device and our servers.
Retention Period
We retain your personal information for as long as your account is active or as needed to provide our services. Once an account is closed, data is kept for a period determined by legal requirements before being securely deleted.
Sharing with Third Parties
218i does not sell or rent your personal information to third parties for marketing purposes. Information may be shared with trusted service providers — such as payment processors, gaming platforms, and technical service providers — who assist us in operating the platform. All such third parties are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.
Your Rights & How to Contact Us
As a 218i user, you have the following rights regarding your personal information. We are committed to handling every request carefully and within a reasonable timeframe.
You may request a copy of the personal information we hold about you at any time.
If any information we hold about you is inaccurate or outdated, you have the right to request a correction.
You may request the deletion of your personal data, subject to any applicable legal requirements.
Changes to This Privacy Policy
218i reserves the right to update this privacy policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any significant changes through appropriate channels. We encourage you to review this page periodically.
Contact Our Team
If you have any questions, concerns, or requests regarding your privacy and data protection on the 218i platform, please reach out to us via:
Email: [email protected]
You may also refer to FAQ section for answers to the most frequently asked questions about privacy and account security.
Your Account, Your Control
Log in to your account to view or update your personal information. If you don't have an account yet, register now and start enjoying the 218i platform with complete peace of mind.